• Deliver and exceed US Sales and Appointment Targets – including Trade and Wholesale channels • Hold client consultations to support project quotes, including in design offices, trade shows, and virtually • Establish and maintain relationships with architects, builders, developers, designers, and other purchasing influences in the commercial market industry • Maintain regular communication with customers and set appointments to present product collections. • Become an expert in the territory with knowledge of the market, including all interior designers, architects, specifiers, etc • Confidently conduct meetings and appointments with existing and new Trade and Wholesale customers to present key categories as well as seasonal collection launches, travelling to accounts when necessary • Conduct events with interior designers to promote the brand and drive sales • Become a product expert and display best practices when selling the collection • Research and prospect new accounts that are on brand and will drive commercial growth • Manage forward pipeline to ensure all potential sales are converted, clients are kept engaged and all sales leads are maximized • Run daily/weekly/monthly/annual reports in CRM to track sales progress in territory • Adhere to company procedures including CRM management, delivery SLAs, etc • Adhere to timelines – submit projects and feedback on time • Ensure customers are well informed about orders and any status changes, while remaining attentive to customer needs • Attend product knowledge training sessions as organized by the Production Team and maintain a full understanding of all product categories • Display a positive attitude and promote teamwork by helping internal colleagues as and when necessary • As an ambassador for the brand you must operate and represent House of Hackney at all times by adhering to company guidelines
