Store Manager

Thuma • Full-time • West Hollywood, CA, US • from $100 / year • 4d ago

As the Store Manager you will be responsible for building and leading a new team, delivering an exceptional guest experience, and driving business results. You will oversee all aspects of our new store and cafe operations, from team development to visual merchandising, ensuring that the space reflects Thuma's values and standards. Oversee day-to-day operations of the flagship store and café, delivering a high-touch experience for retail customers and trade clients (interior designers, architects, and specifiers). Spearhead the trade program, building relationships and making the Thuma brand known throughout the Los Angeles design community. Ensure visual merchandising and interior design reflect current products, layout, and the Thuma brand aesthetic. Recruit, hire, and train a high-performing team. Set expectations, provide feedback, and ongoing training and support. Lead and manage the team to hit in-store KPIs, including team building and scheduling, while fostering a positive, collaborative environment. Own the guest experience, with an emphasis on building long-term relationships with all guests, including trade clients, and delivering a consultative, design-oriented sales experience. Ensure customers receive exceptional service and a memorable store and café experience. Address inquiries, complaints, and feedback in a timely, professional manner. Manage trade-specific needs such as project timelines, bulk orders, customization, and white-glove coordination. Create processes to share insights from retail and trade clients, including feedback on product needs, material preferences, and specification gaps, to inform strategy. Partner with the Head of Retail to manage budgets, monitor sales and expenses, and implement strategies to increase traffic and sales. Collaborate with marketing on promotions and events. Ensure compliance with health and safety regulations, including food safety and sanitation in the café. Maintain store and customer safety.

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