Part Time Gallery Associate

APPARATUS • Part-time • Los Angeles, CA, US • from $25 / year • 5d ago

The Gallery Associate serves as the first point of contact for visitors to our Los Angeles gallery, embodying the APPARATUS brand through exceptional client service and deep product knowledge. This role is critical in creating memorable brand experiences, facilitating client connections, and maintaining the gallery's operational excellence while supporting the broader sales team's objectives. RESPONSIBILITIES Client Experience & Brand Representation Serve as an initial point of contact for visiting clients, vendors, and colleagues. Set a high standard of on-brand warmth and professionalism in welcoming visitors into the space. Develop a deep knowledge of and become an expert in APPARATUS product and brand story. Conduct tours of the galleries and studio space for clients, sharing product and brand knowledge in an engaging way. Client Relationship Management Ensure details of guests are recorded to connect them with the appropriate Client Manager, if available connecting clients with Client Managers with in-person introductions. Provide client follow-up with post-tour emails including tear sheets, digital catalog, and Client Manager in CC. Track gallery foot traffic daily. Provide phone support; assist callers with essential questions about the brand and product including brand history, collections, finishes, pricing, lead times. Operational Support Consistently seek to assist the APPARATUS team with client needs and in developing and delivering solutions to maintain the highest level of client experience. Manage general opening and closing duties -- preparing for showroom walk-throughs, lighting levels, object/furniture placement, incense burning. Maintain stock levels of finish samples, incense, waters, cleaning and guest restroom products.

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