Hudson Valley Lighting Group seeks a Relationship Manager to grow customer loyalty, reactivate residential trade accounts, and drive repeat business through proactive outreach, relationship-building, and territory management efforts. The Relationship Manager is responsible for reengaging dormant and inactive accounts within a dedicated territory while delivering a personalized customer experience that strengthens long-term partnerships. Working closely with outside sales representatives, marketing, and account management teams, this role serves as a primary point of contact for customers throughout the reactivation process. Key responsibilities include managing outreach strategies, prioritizing accounts based on business potential and engagement history, maintaining structured follow-up plans, and supporting re-onboarding and product education efforts. The Relationship Manager will monitor account activity, identify trends impacting customer engagement, and help drive growth through increased order frequency and revenue. This role also collaborates with Sales Leadership, Business Intelligence, and Marketing teams to track performance metrics, support customer-focused campaigns, and share insights that improve retention and reactivation outcomes. Occasional domestic travel is required to meet clients, attend industry events, and support showroom engagement activities.
