The Role We’re looking for a hands-on Director of E-commerce to own our digital storefront and the marketing engine that drives it. This is a builder’s seat, not a manager’s — you’ll get into Shopify, Klaviyo, and our analytics, direct our Performance Marketing agency and developer partners, and own the systems that turn traffic into revenue. Over time, you’ll have the opportunity to build a team beneath you. You’ll report to the Founder & CEO and partner closely with our brand lead. This role suits someone equal parts strategist and operator, someone senior enough to set direction, but genuinely happy to build the flow, ship the site change, and pull the report themselves. Roles & Responsiblities - Own the Shopify storefront end-to-end — merchandising, product pages, checkout, and campaign-· driven site updates · Lead conversion rate optimization through structured A/B testing and funnel analysis - Direct our web development partners to ship functionality, fixes, and improvements - Own email and lifecycle marketing in Klaviyo — flows, campaigns, and segmentation - Manage shipping and post-purchase notification flows through Narvar - Plan and implement the monthly promo calendar across all channels - Own the performance marketing agency relationship and hold it accountable to results - Report weekly on site performance via GA4, and run product and merchandising trend analysis - Manage a marketing coordinator and coordinate with our social media contractor
