This role manages and cultivates client relationships and a corresponding book of business within a specific territory. The Client Manager serves as the primary contact for interior designers, architects, end-users and purchasing agents, requiring a high degree of aesthetic and technical knowledge and elevated communication ability to manage these relationships effectively. Client Relationship Management and Business Development Serves as primary representative of APPARATUS in allocated sales territories. Develops deep knowledge of and effectively shares APPARATUS product and brand story to drive client engagement and sales. Consistently executes approved brand activities to grow business in territory, including follow-ups, thank you notes, re-engagement correspondence, micro-events and studio visits. Represents APPARATUS with elevated presentations for clients to walk them through collections including in-person, digitally and by phone, to explore all client needs and possible APPARATUS solutions. Provides consistently positive and engaging client experience through accurate information, timely response, and warmth in communication. Sales Process and Order Management Manages client orders efficiently through the sales process and in the utilization of Salesforce including quoting, invoicing, billing, order completion and shipping. Manages client expectations effectively by building an understanding of cross-functional processes and structures and what is possible and not possible. Provides follow-up care and problem-solving as needed. Performs to established KPIs through company-directed tasks and activities to achieve goals. Gallery Operation and Brand Standards Manages aesthetic and operational oversight of the London gallery and escalates any maintenance issues as needed. Partners with the London Sales team to lead client experience standards, maintain the upkeep of visual standards, and continually refine client engagement within the gallery.
