Position Purpose: • Execute daily order processing and swatch fulfillment operations. • Provide daily operational support to the sales team. • Support Operations Manager with managing inventory, production, order fulfillment systems, studio organization, and special projects. KEY RESPONSIBILITIES & ACCOUNTABILITIES: Order Fulfillment: • Ensure all orders are accurately entered, submitted to the appropriate vendor, and tracked until all items are received by the customer. • Create purchase orders for all products, as needed, and submit to the appropriate vendor. • Ensure shipment details such as addresses, requested shipping speeds, sidemarks, and any other important details are accurate. • Coordinate custom orders with vendors. • Fulfill orders from the studio for items such as swatches, books, and press gifts. • Support Operations Manager with inventory management as needed. • Coordinate with production vendors and monitor open purchase orders for delays or other updates. • Maintain and update company records for the fabric, wallpaper, and pillow lines (e.g., color names, SKU number, etc.). • Liaise with our warehouse coordinator(s) and vendors to ensure accurate and efficient order fulfillment and maintain strong relationships. Sales Team and Showroom Support: • Communicate order fulfillment details, production lead time updates, and other information the sales team may need to relay to customers. • Keep track of all orders not immediately fulfilled and keep relevant parties up to date on any production and/or shipping delays. • Troubleshoot customer service issues when they arise and provide solutions for the sales team and customers. • Coordinate with Sales Managers to ensure that travel sales assets are up to date. General Operational Support: • Respond to general email inquiries and forward emails to appropriate departments and answer the phone when onsite. • Support the Operations Manager with office maintenance and organization.
