Answer voicemail, return calls, monitor email, and respond to customer inquiries in a timely and professional manner. ● Create customer contact sheets for new leads and enter information into our CRM. ● Update the sales tracker spreadsheet and maintain accurate customer, appointment, quote, invoice, and delivery information. ● Manage showroom appointments and keep the calendar current. ● Track items that need attention and communicate follow-ups to the appropriate team members. ● Prepare and send reminder emails to clients about meetings, invoices, balances due, and upcoming shipments. ● Help maintain an organized, welcoming showroom by putting out signage, organizing samples, and supporting showroom updates. ● Assist with weekly administrative meetings, social media posts, marketing follow-up, newsletters, and trade partner outreach. ● Support customer meetings, contractor meetings, site visits, design reviews, hardware selections, repairs, and other showroom or shop-related needs as assigned. ● Coordinate photo shoots for completed projects including staging as needed. ● Manage and create content for company social media channels.
