Job DetailsJob Location: Nelson Mazda Norman - Norman, OK 73069Position Type: Full TimeEducation Level: NoneSalary Range: $15.00 - $16.00 Hourly
For over 60 years now the Nelson family has been a part of automotive retail. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer and every employee the treatment they deserve.
We are looking for a Showroom Coordinator to join our team! Starting pay is $15/hour!
What we offer:
Health, dental, vision
Supplemental Benefits: LT/ST Disability, Cancer, Accident, Life
401(k) Option with company match
Gym Discounts
5 Day work week
Christmas Club savings plan
Paid Volunteer Time Off
Paid Time Off
Job Responsibilities are as follows:
Greets each person as they come into the store using the Nelson Meet and Greet
Logs every guest into Next Up and CRM (get their name and/or reason for their visit)
Oversees the Next Up operation in the dealership for accuracy and smooth guest flow
Trains new Client Advisors on Next Up system
Alerts Team Leads and the GM when the Next Up system is not able to operate based on Client Advisor to Guest ratio
Observes the showroom for Client Advisor and guest needs
Watches the lot for a need for a Client Advisor to meet the guest on the lot
Alerts the appropriate person to special needs for dealership maintenance
Acts as concierge to aid sales team when needed
Is fluent in the Nelson new process
Knowledgeable on dealerships’ manufacturer cars and functions
Conducts car deliveries for the Client Advisors
Schedules car deliveries when applicable
Able to present the protection packages, concept statement, and Nelson Difference
Helps maintain showroom amenities without sacrificing guest observance
Gains guest preferences during delivery
Has an understanding of the A2Z process
QualificationsSkills & Qualities
Strong customer-facing communication skills
High attention to detail and accuracy
Ability to multitask in a fast-paced dealership environment
Confident in learning dealership systems (Next Up, CRM, A2Z)
Professional, friendly, and proactive demeanor
Strong observational awareness
Ability to support both independently and as part of a team
Work Environment & Physical Requirements
Must be able to stand and move throughout the showroom for long periods.
Frequent interaction with customers and sales staff.
Must be able to quickly observe both showroom and lot activity.
Requires light physical activity related to deliveries and showroom upkeep.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
