This role manages and cultivates a book of business while leading a sales team to measurable goals and overseeing gallery operations. The Sales Director operates as a knowledgeable and engaging brand ambassador for APPARATUS, driving sales generation and client engagement while ensuring delivery of the best possible client experience. This is an in-person role based in our Miami Gallery. RESPONSIBILITIES Provides senior-level leadership and directly manages a client-focused sales team. Ensures successful team performance to sales targets and established KPIs. Gives team members thoughtful and helpful coaching/feedback that results in action and measurable improvement. Drives operational effectiveness of entire team to ensure accurate and timely information sharing internally and externally. Develops deep understanding and utilization of internal technology tools to monitor multiple lines of business, track revenue and coach team to consistently effective results. Accountable for all aspects of sales generation, client engagement, and revenue growth within territory. Represents APPARATUS at industry events, openings, and networking opportunities throughout the year, acting as a clear representative of the brand and engaging with the design community. Ensures consistent deployment by the sales team of APPARATUS-approved client engagement activities to grow business including follow-ups, thank you notes, re-engagement correspondence, micro-events, and studio visits. Effectively monitors and communicates updated order timelines, possible delays and deliveries to relevant team members and clients. Manages aesthetic and operational oversight of the London gallery and escalates any maintenance issues as needed. Partners with headquarters team to lead client experience standards, maintain the upkeep of visual standards, and continually refine client engagement within the gallery.
