Role Overview: As Showroom Manager you have the privilege to welcome visitors to our Chicago location whether it’s Interior designers, contract specifiers, or trade customers you will create an exceptional customer experience. A showroom-based sales and leadership role with a strong bias on the development and nurturing of the Interior Design relationships. Responsible for leading all-showroom implementation processes and driving consistent execution of the brand’s visual strategy to create an exceptional customer experience. Responsible for maintaining an exceptional service to all visitors whilst also leading, monitoring and mentoring the showroom-based sales team on a day-to-day basis. Building strong relationships with new and existing Interior Design contacts, building brand awareness and the reputation of the brands throughout the industry. Responsibilities: Brand, Presentation & Customer Experience • Deliver inspiring and commercially effective range presentation, showroom layouts, and communication. • Ensure every visitor has a positive in-showroom experience and gains a strong understanding of the DNA and unique value of each brand. • Provide an efficient and accurate sampling service by organising and guiding the team to maintain operational excellence. Leadership, Coaching & Team Development • Lead, develop, and inspire the showroom team to drive customer interest and demand for our products across the range of brands. • Recruit, train, coach, mentor, and motivate showroom assistants to always ensure smooth showroom operations. • Challenge and encourage the team to take actions that unlock both immediate and long-term opportunities. • Ensure the team fully understands showroom layout, product presentation, and communication standards. • Support US business with company new hires including interviewing, onboarding, training and merchandising
