The Role Reporting directly to the Country Manager, you’ll be part of the client-facing team ensuring a seamless experience. From greeting clients on arrival and making them feel welcome, organizing meetings with clients and the senior sales team to helping them to close a deal - you’ll combine customer service with proactive showroom management, ensuring every client receives a five-star welcome and our displays remain in peak condition. Key Responsibilities Client Experience • The Drummonds Welcome: Greet clients with warmth; provide tea, coffee, and expert guidance immediately upon entry. • Sales Drive: Manage walk-ins, booking appointments, direct leads to senior sales team and follow-up where required to convert inquiries into sales. • Admin Excellence: Maintain the company’s CRM (HubSpot), process transactions, and effectively field inbound inquiries via phone and email. • Support the team as required in its efforts to expand the company’s reach across the US. • Work with Country Manager to identify growth opportunities and support where needed to meet sales targets. Showroom & Operations • Visual Standards: Conduct weekly stock takes of main displays. Identify missing items and ensure replacements are ordered immediately. • The Details: Maintain a pristine environment; preparing the showroom for meetings and presentations as well as ~2 hours of cleaning per week (amenities and displays) to meet luxury expectations. • Presentation Ready: Clean and prep display cases for client presentations; manage all incoming and outgoing deliveries and collections. • Kitchen & Amenities: Ensure the hospitality station is well-stocked and always presented perfectly.
