Position Overview We are a high-end interior design firm specializing in luxury furnishings, lighting, and custom cabinetry. As we expand toward a full-service design-build model, we are seeking a strategic and execution-driven Operations Manager to oversee daily operations, financial performance, vendor coordination, and project systems. This role will be responsible for building the operational infrastructure necessary to scale into a streamlined, profitable design- build firm. The ideal candidate thrives in fast-paced environments, understands luxury client expectations, and brings structure, accountability, and measurable performance to a creative business. Key Responsibilities Operational Leadership Oversee day-to-day business operations across design, procurement, logistics, and installation Develop and implement scalable systems and SOPs Establish KPIs to monitor profitability, timelines, and operational efficiency Identify bottlenecks and implement process improvements Financial & Profitability Oversight Track job costing, margins, and profitability by project Manage budgeting, forecasting, and vendor pricing structures Work with ownership to improve gross margins and cash flow Prepare monthly operational and financial performance reports Vendor & Supply Chain Management Oversee purchasing, ordering, and logistics of furniture, lighting, and cabinetry Manage relationships with high-end vendors and contractors Negotiate pricing and terms to improve margins Ensure accuracy in specifications and order execution Project & Team Management Coordinate between designers, clients, contractors, and vendors Ensure projects stay on schedule and within budget Implement project management software and tracking systems Support hiring and team accountability as the firm scales Transition to Design-Build Model Assist in building processes for construction coordination Develop subcontractor systems and documentation Create standardized contracts and scopes of work
