Operations & Finance Manager

Kate Figler Interiors • Part-time • Nashville, TN, US • from $25 / year • 2m ago

Kate Figler Interiors is a boutique residential interior design firm in Nashville, TN seeking a part-time Operations & Finance Manager to oversee studio operations, vendor relations, client invoicing and financial tracking. This is a newly created role that is designed to own the operational and financial health of the firm. Core Responsibilities: Financial Strategy & Bookkeeping: - Manage day-to-day bookkeeping using QuickBooks, including expense tracking, reconciliation and sales tax remittance - Ownership of client invoices, ensuring they are paid in a timely manner - Analyze the firm’s billing practices and recommend improvements - Develop and present monthly financial summaries to the CEO, including profitability and margin analysis Vendor & Installation Management: - Serve as the point of contact for installation or product issues, coordinating directly with vendors and clients to resolve issues efficiently - Track open claims, repair and replacement orders through to resolution - Build and maintain a vendor escalation process so issues are handled consistently and documented thoroughly Client Communication: - Communicate directly with clients to provide post-installation follow ups and information regarding repair timelines, replacement status and next steps when issues arise, ensuring they remain informed and reassured - Serve as a professional and warm liaison between the firm and its clients during sensitive situations involving delays, damages and billing - Communicate firm policies to clients, both during the onboarding process and project duration - Work with CEO to prepare project proposals for prospective clients - Protect and enhance the firm’s reputation by turning difficult moments into trust-building opportunities

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