ABOUT THE ROLE Lawson Fenning designs and builds made-to-order furniture in Los Angeles. The Warehouse & Logistics Manager owns how that furniture moves — from the moment it arrives at our warehouse through the moment it lands safely in a client’s home. This role leads logistics operations end to end: carrier and shipper relationships across our delivery network, claims resolution, the inbound international pipeline, and the daily rhythm of a clean, organized, well-run warehouse. This is a hands-on, working-manager position — you’ll set the standard for the warehouse team and work alongside them. Success in this role is measured by carrier performance and claims recovery, receiving accuracy, warehouse organization and safety, and the speed and professionalism with which logistics issues are resolved before they reach the client. WHAT YOU’LL OWN Carrier & Claims Management Serve as the primary point of contact for all carriers and third-party delivery partners. Manage scheduling, routing, and performance across multiple carriers and shippers. File and manage claims with carriers, following through on credits and settlements; oversee logistics billing and credit memos. Own logistics-related client issues through timely, professional resolution, partnering with Production on claim-related order releases. Warehouse Operations & Team Leadership Supervise and support the warehouse team, providing direction and daily task management. Oversee receiving of inbound merchandise and ensure accurate documentation of arrivals. Own relocation and inter-location transfers between showrooms, warehouse, and fabricators. Maintain a clean, organized, and safe warehouse environment; refine processes around tagging, receiving, and weekly transfers. Coordinate shared use of the warehouse photo booth with the Creative team.
