Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHA
What you will have an opportunity to do:
Conference Planning Manager
Chaminade Resort & Spa | Santa Cruz, CA
Salary: $75,000–$80,000 annually + Bonus Opportunity
Join Our Team
Nestled atop 300 scenic acres overlooking the breathtaking Monterey Bay and Santa Cruz Mountains, Chaminade Resort & Spa is a one-of-a-kind destination where unforgettable experiences come to life. Our historic Mission-style resort combines exceptional hospitality with stunning natural surroundings, creating memorable stays for our guests and meaningful careers for our associates.
At Chaminade, we believe every team member has the opportunity to Be the Difference—for our guests, our team, and their own career growth. If you're passionate about hospitality, thrive in a fast-paced environment, and love bringing events to life, we'd love to meet you.
Position Overview
The Conference Planning Manager serves as the primary point of contact for conference and group clients after the sales process. This role is responsible for planning, coordinating, and executing all aspects of group events while building strong client relationships and ensuring every event exceeds expectations.
Success in this role requires exceptional organization, proactive communication, attention to detail, and a genuine passion for creating outstanding guest experiences.
What You'll Do
- Serve as the primary liaison between clients and resort departments throughout the planning process.
- Build strong, professional relationships through timely, accurate, and proactive communication.
- Anticipate client needs and ensure every detail is planned well in advance of arrival.
- Coordinate all conference and group event details, ensuring client expectations and contractual commitments are met or exceeded.
- Conduct pre-arrival reviews of all group functions to verify event details and hotel readiness.
- Meet with operational departments to communicate event requirements and resolve any outstanding issues before client arrival.
- Respond promptly to client inquiries via phone, email, and in person using exceptional customer service and professional etiquette.
- Address client concerns quickly and effectively to ensure complete guest satisfaction.
- Maintain organized and accurate client files, event documentation, and correspondence.
- Partner closely with Sales, Banquets, Food & Beverage, Front Office, Housekeeping, Engineering, and other departments to ensure seamless event execution.
- Maintain a thorough understanding of resort facilities, meeting spaces, policies, procedures, and operational capabilities.
Qualifications
- High school diploma or equivalent required.
- Minimum of 2 years of conference services, event planning, or hotel convention services experience preferred.
- Experience in a hotel, resort, conference center, or convention environment strongly preferred.
- Knowledge of meeting room setups, banquet operations, conference service equipment, and audio-visual requirements.
- Experience with Delphi and Microsoft Office Suite preferred.
- Exceptional organizational, multitasking, and time management skills.
- Outstanding verbal and written communication skills.
- Strong problem-solving abilities with a calm, guest-focused approach.
- Ability to work collaboratively with multiple departments in a fast-paced hospitality environment.
- Flexible schedule, including evenings, weekends, and holidays as business needs require.
Why Chaminade?
- Competitive salary plus bonus opportunity
- Comprehensive benefits package
- Paid time off and paid holidays
- 401(k) with company match
- Career growth and development opportunities
- Beautiful resort setting in the Santa Cruz Mountains
- Supportive team culture where hospitality and teamwork come first
If you're ready to create memorable experiences while growing your hospitality career, apply today and become part of the Chaminade Resort & Spa family.
What are we looking for?
Compensation:
$75000.
-
$80000.
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
