JOB SUMMARY

The First Voice Our Clients Hear

Every kitchen, bathroom, and whole-home remodel we build starts with a phone call, and in this job you're the one picking up. As the Client Services and Office Coordinator, you’ll be the welcoming, organized person who turns a homeowner's first question into a booked design consultation. You'll also keep our office, our marketing and our company culture running smoothly.

If you love people, get a kick out of a well-organized system, and are always looking for ways to make things 1% better, we'd love to meet you.

About Sea Pointe

Sea Pointe Design & Remodel is an award-winning residential Design-Build firm that has served Orange County homeowners for 40 years. We specialize in whole-home renovations, kitchens, bathrooms and additions. We're a close-knit team that takes both our craft and our culture seriously.

What You’ll Do

The primary responsibilities of the Office Coordinator & Client Relations role include but are not limited to the following:

Client Experience

Answer and route all incoming calls, so every caller feels taken care of
Schedule complimentary in-home design consultations for our Design Consultants
Follow up promptly on every new inquiry by phone call, text, and email
Assist past clients to through the handyman/warranty process and coordinate with the Production team
Own our CRM and keep client and project information accurate and complete
Scan completed job files and save on company server

Marketing Support

Track and provide weekly lead-status reports and update monthly Sales Report
Manage Client Referral program
Engage in local community groups through social media referring to Sea Pointe
Assist with booking, planning, and facilitating educational client workshops

Office & Leadership Support

Assist with set-up for quarterly company All-Staff meetings (food, tables, chairs)
Assist with employee gifting or company apparel organization and inventory as needed
Support the President and the sales leadership team as needed

Company Culture

Lead our Fun Committee and plan the events that make Sea Pointe a great place to work!
Coordinate with admin team for ordering of supplies

Who You Are

Happy and positive. People trust you right away, and you make everyone feel welcome, whether it's a client or a coworker.
Detail-oriented. You love a clean calendar, an accurate database and a process that works.
Proactive. You spot what could run better and fix it without being asked.
A clear, friendly communicator by phone, email and text
Comfortable with CRM software and Microsoft 365. Experience with JobTread or construction is a plus but not required.
5+ years in hospitality, customer service, reception, office admin or a similar role

What We Offer

(Full-Time 40-hour week) $22–$30 per hour, based on experience with room to grow
Company-sponsored health insurance (we cover 75% of the employee premium)
2–4 weeks of paid time off, growing with your years of service
7 paid holidays
401(k) with 3% company contribution after one year
A fun, supportive team with quarterly lunches and company events!
A front-row seat to beautiful transformations of Orange County homes!

Schedule and Work Environment

Monday–Friday, 8:30 AM–5:00 PM in our Irvine office. Most of the day is spent at a desk and on the phone, with some light lifting of boxes and supplies now and then.

Weekday nights and weekends as needed a few times throughout the year for workshop/community volunteering events.

Sea Pointe Design and Remodel

Latest Openings

Client Services and Showroom Coordinator