Description

Directly Reports To: Director of Procurement

JOB OVERVIEW:

The Reactive Procurement Manager is responsible for leading and optimizing the real-time sourcing and vendor engagement process for reactive work orders across the Facil IT platform. This role ensures that service requests are fulfilled quickly, cost-effectively, and in alignment with client SLAs and KPIs.

Working in close partnership with the Director of Procurement, this individual manages the day-to-day execution of reactive sourcing strategies while overseeing a team of Sourcing Specialists. The role requires a strong balance of urgency, vendor relationship management, cost control, and operational discipline to ensure high service levels across a national vendor network.

Key Responsibilities

Reactive Sourcing Leadership

Oversee the end-to-end sourcing process for all reactive work orders
Ensure rapid vendor engagement to meet or exceed SLA response times
Monitor work order flow and allocate sourcing resources accordingly
Remove bottlenecks and escalate high-risk or aging work orders

Team Management

Lead, coach, and develop Sourcing Specialists
Set daily/weekly priorities based on workload, geography, and urgency
Conduct performance reviews and provide ongoing feedback
Ensure consistency in sourcing practices and vendor communication

Vendor Network Execution

Maintain strong relationships with existing vendors to improve responsiveness and pricing
Partner with Strategic Sourcing and Procurement Compliance to address vendor gaps
Support onboarding of emergency or gap vendors when required

Cost Control & Negotiation

Drive competitive pricing through real-time negotiation
Ensure estimates align with market benchmarks and client expectations
Identify and correct pricing inconsistencies or inflation trends

Operational Oversight

Monitor KPIs, SLA adherence, and sourcing efficiency
Develop and implement process improvements to increase speed and quality
Collaborate cross-functionally with Service, Dispatch, and Account Management teams

Escalation Management

Act as the primary escalation point for critical or stalled work orders
Communicate proactively with internal stakeholders on high-impact issues
Implement corrective actions to prevent repeat failures

WO Status Ownership:

Sourcing – This status flags WOs that require the Procurement Teams attention to locate and dispatch a vendor

Requirements

Job-Related KPIs:

Sourcing Time Frame
- 0 - 3 days SLT
Vendor Onboarding Productivity
- 10-20 onboarded vendors per month.
Reactive Vendor First Time Fix Rate
- First Time Fix rate for vendors sourced by Vender relations
Team Performance
- Sourcing Specialist Productivity (onboarding of vendors by Sourcing Specialist)
Sourced SLA Compliance
- Percentage of WOs sourced within client SLA.
Sourcing Aged Jobs Rate
- Aging WO report for ticket SLT within sourcing status

Reporting Required:

Weekly Sourcing Team Analytics compilation
Weekly Sourced FIT Vendor Report
New Initiatives / Opportunities Network Report – as needed

QUALIFICATIONS:

5+ years of experience in procurement, sourcing, orvendor management (facilities maintenance preferred)
2+ years in a leadership or supervisory role
Strong understanding of reactive maintenance environments and urgency-driven workflows
Proven ability to manage high-volume operations under tight deadlines
Experience negotiating vendor pricing and managing cost controls
Proficiency with work order management systems (Facil IT or similar platforms preferred) Experience managing vendor networks across multiple states or regions preferred
Excellent negotiation, communication, and relationship-building skills
Ability to build positive relationships with other employees and vendors, while maintaining high productivity expectations
Highly organized with strong attention to detail and compliance requirements
Ability to prioritize and multitask

EVO Door & Window Service LLC

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Reactive Procurement Manager