Position Summary:
The Inside Sales & Showroom Coordinator has enthusiasm and passion for the Culp brand. The position will develop sales to hit targets, maintain an on-brand showroom experience for our customers, and engage with executive and sales leadership to support administrative needs.

Position Responsibilities:

Inside Sales:

Maintain existing book of inside clients and actively prospect potential new clients.
Work closely with clients to understand preferred trends, styles and color stories, and make appropriate recommendations from Culp’s line.
Coordinate with customer service to serve each customer’s needs regarding lead times and shipping methods.
Develop an in-depth knowledge of our brand and product to be able to communicate with customers effectively whether via email, phone, or in person at Congdon Yards.
Ensure client expectations are met by ensuring accuracy related to ordering, shipment/tracking, and delivery of product.
Work to achieve or exceed quarterly sales targets.
Coordinate and submit customer special requests to the Design team.
Support the company’s policies on returns and cancellations; ensure this policy is explained fully to each customer.

Showroom Coordination:

Ensure the Congdon Yards design center is ready to greet visitors year-round, with special emphasis on industry events (Furniture Market, Interwoven, customer appointments).

- Two times per year, manage the installation of samples, furniture, plants and accessories in advance of Interwoven.
- Coordinate resources such as catering, moving, minor construction services, florists and other vendors during events. Plan menus and other entertainment as needed.
- Plan, assemble, and stock product displays in showrooms regarding product displays, promotional programs, and advertising.
- Schedule, update, and maintain showroom appointment calendar for Interwoven, Furniture Market and communicate with Design and Sales

Provide year-round administrative oversight over the Congdon Yards design center.
- Be present for scheduled maintenance and repairs.
- Receive mail and packages as needed.
- Liaise with CHRO for general building safety.

Executive Administration:

Provide executive-level administrative support for the Board, CEO, and Sales Leadership, including scheduling, travel arrangements and meeting preparations

Assist with other sales related administrative needs as assigned.

Role Qualifications/Essential Skills & Experience:

Previous furniture and/or textile knowledge preferred.
Must be present in the office.
Exceptional presentation skills and ability to articulate product knowledge to client.
Must be results-driven with the ability to meet sales targets as given.
Excellent communication skills through phone and emails.
Ability to multitask.
Strong sense of professionalism.

Working knowledge of social media platforms and tools.
Strong computer skills (Teams, PowerPoint or Canva, and Excel are critical).
Exceptional at building and nurturing customer relationships.

Enthusiasm and Passion for the Brand.
Adaptable to different situations and audiences.

Education requirements:

BA in General Business or Textiles preferred, or equivalent experience in progressive roles.
2+ years progressive sales and/or customer service experience preferred.

Travel Requirements:

Some local customer travel is required. Furniture and Fabric Market attendance required.

Reporting to this position:

No direct reports.

Culp, Inc.

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Inside Sales & Showroom Coordinator